Archive for the ‘Uncategorized’ Category

Our New Website!

December 13, 2010 Leave a comment

After months of hard work, our new website is now up and running!  Go ahead, take a look around and tell us what you think!

Categories: Uncategorized

One Week Till Showtime!

October 7, 2010 Leave a comment

With just one week left until showcase we’ve been super busy at On Hold Communications! 

Not only have we been making sure everything is in order for the showcase, but our team has been working around the clock on our brand new image, making sure our new look is easy to understand for all of you. 

Keep an eye on our twitter, blog and facebook pages to be the first to know when we unveil the brand new On Hold Communications!

WHAT IS A MISSED CALL WORTH TO YOUR PRACTICE? £10,000? £25,000? £40,000?

September 8, 2010 Leave a comment

Missing calls has massive implications for your business. 

Have you spent money on a catchy, attractive website or advertised in the local paper?  What happens when these potential new patients call your practice?

If you’ve invested in attracting new business, you’ve got to make sure you have the facilities in place to be able to handle calls effectively too.  The worst thing a new patient can hear when they call you is an engaged tone. 

That’s where we place our expertise.  

Our telephone systems can be programmed to Automatically Answer your calls if you’re unable to reach them.  Your patients will hear a professional message welcoming them to your practice and asking them to hold.  Whilst they’re waiting, they’ll listen to Customised “On Hold” Marketing Messages about your practice.  When you’re free to answer the call, you can.  Don’t worry, patients aren’t left waiting endlessly; if they no longer wish to hold, they’ll be given the option to leave you a Voicemail so you can return their call as soon as possible.

Give your patients that extra special touch by greeting them by their name when they call – link your telephone system to your Patient Database.

Teach your staff how to handle calls in a more effective way with Call Recording.  It’s also a useful tool when it comes to resolving patient disputes. 

Do you know how many calls you are missing every day?  How long are patients holding before a member of your staff can answer the call?   Our Call Management software lets you see how your telephone enquiries are being handled so you’ll know just how to improve your service.

The dental market is a highly competitive one.  If a new patient can’t get through to you, it’s easy enough for them to call another who will have an efficient solution in place to help them manage calls.  Don’t lose out.  Call 0845 466 1222 now to book your free consultation.


We’ve been extremely busy preparing for it!  Look out for us on Stand V13.

We’re redesigning our website right now too so if you’ve got a testimonial you’d like to add, email it to today.

If you’ve been thinking about upgrading your telephone system or adding Customised “On Hold” Messages to your current system, Showcase will be the perfect time to speak with us.  If you’d rather we came out to meet with you at your practice just call 0845 466 1222 and we’ll be happy to set up a consultation.

Don’t forget, you can email us at, join our Facebook group or follow us on Twitter for regular updates.

We look forward to seeing you soon!

Categories: Uncategorized