What do your callers hear “On Hold”?
Beeps? Dead Silence? Greensleeves?! A lot of businesses don’t realise the opportunity they have to cross-sell other aspects of their work or promote special offers whilst callers are holding. Make sure you’re not one of them. Take advantage of dead airtime and convert those beeps into Customised Messages about your team; personalise the time by telling your callers a bit about yourselves, any awards you’ve won or directing them to your website. Tell them about special payment plans, or members only offers that they could take advantage of today! Convert enquiries into sales by creating a professional, caring image when your clients dial your number.
If you’d like to know more, feel free to contact us on sales@onholdcomms.co.uk, or by logging on to www.onholdcomms.co.uk where you can listen to some samples of our work.
We’ll speak with you soon!
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Totally agree with those comments. Having worked in a top 10 call centre for a major airline – so many of my upsell and cross sell came from callers mentioning what they heard while on hold.
Don’t forget to keep the message fresh and your staff updated though – nothing worse that an expired offer or staff member who doesnt know whats being said.
Absolutely agree! Your phone system and messages “on hold” speak volumes about your commitment to customer service. You can improve your call retention and advertise to your callers while they wait, upselling your entire portfolio of products and services.