onholdcomms.co.uk

After months of hard work, our new website is now up and running!  Go ahead, take a look around and tell us what you think!

Whilst we’re here, we’d like to thank you for supporting us over the last year and continuing to refer us to your friends and family.  We look forward to many more years of innovative telecoms solutions that’ll have you wishing you’d heard of us before you even started your business! 

Have a great food filled Christmas and a very Happy New Year!

It’s been a couple of weeks since then and we’re having a great time catching up with old friends and getting to know new ones.  This week we’re in London and Birmingham meeting new practices and practices who are looking for great telecoms solutions that’ll improve their efficiency and give their image a real boost.  We don’t have a friends limit so join us on Facebook or Twitter to stay up to date with our day-to-day happenings. 

Mystery Shopper Calls

It’s time you dedicated some attention to the service your callers get when they dial your number.  Our mystery shopper calls have identified some dreadful instances of customer service.  More than one practice has answered calls with ”Hi, thanks for calling, can you hold please?” before placing the handset down without waiting for a response.  We’ve been left listening to receptionists telling patients about poor oral hygiene or just having a friendly conversation between themselves!  At least you know the practice hasn’t hung up, right?  Well, I don’t know about you but I for one do not want to know about Mr Smith’s infection!  If you offer private work, I’m sure this is not the image you want to be portraying to new patients.  They’ll simply go to another practice where they will get the service they expect.  It’s not just private practices who should pay attention.  Just because a practice offers NHS treatment doesn’t mean they shouldn’t make an effort too.  After all, a happy patient is your best referral.

If you’d like to improve your telecoms set up, simply email us at sales@onholdcomms.co.uk or book your consultation by calling 0845 466 1222 now.

Not only have we been making sure everything is in order for the showcase, but our team has been working around the clock on our brand new image, making sure our new look is easy to understand for all of you. 

Keep an eye on our twitter, blog and facebook pages to be the first to know when we unveil the brand new On Hold Communications!

Have you spent money on a catchy, attractive website or advertised in the local paper?  What happens when these potential new patients call your practice?

If you’ve invested in attracting new business, you’ve got to make sure you have the facilities in place to be able to handle calls effectively too.  The worst thing a new patient can hear when they call you is an engaged tone. 

That’s where we place our expertise.  

Our telephone systems can be programmed to Automatically Answer your calls if you’re unable to reach them.  Your patients will hear a professional message welcoming them to your practice and asking them to hold.  Whilst they’re waiting, they’ll listen to Customised “On Hold” Marketing Messages about your practice.  When you’re free to answer the call, you can.  Don’t worry, patients aren’t left waiting endlessly; if they no longer wish to hold, they’ll be given the option to leave you a Voicemail so you can return their call as soon as possible.

Give your patients that extra special touch by greeting them by their name when they call – link your telephone system to your Patient Database.

Teach your staff how to handle calls in a more effective way with Call Recording.  It’s also a useful tool when it comes to resolving patient disputes. 

Do you know how many calls you are missing every day?  How long are patients holding before a member of your staff can answer the call?   Our Call Management software lets you see how your telephone enquiries are being handled so you’ll know just how to improve your service.

The dental market is a highly competitive one.  If a new patient can’t get through to you, it’s easy enough for them to call another who will have an efficient solution in place to help them manage calls.  Don’t lose out.  Call 0845 466 1222 now to book your free consultation.

FROM OCTOBER 14TH TO 16TH, WE’LL BE AT THE DENTAL SHOWCASE 2010!

We’ve been extremely busy preparing for it!  Look out for us on Stand V13.

We’re redesigning our website right now too so if you’ve got a testimonial you’d like to add, email it to admin@onholdcomms.co.uk today.

If you’ve been thinking about upgrading your telephone system or adding Customised “On Hold” Messages to your current system, Showcase will be the perfect time to speak with us.  If you’d rather we came out to meet with you at your practice just call 0845 466 1222 and we’ll be happy to set up a consultation.

Don’t forget, you can email us at sales@onholdcomms.co.uk, join our Facebook group or follow us on Twitter for regular updates.

We look forward to seeing you soon!

Beeps?  Dead Silence?  Greensleeves?! A lot of businesses don’t realise the opportunity they have to cross-sell other aspects of their work or promote special offers whilst callers are holding.  Make sure you’re not one of them.  Take advantage of dead airtime and convert those beeps into Customised Messages about your team; personalise the time by telling your callers a bit about yourselves, any awards you’ve won or directing them to your website.  Tell them about special payment plans, or members only offers that they could take advantage of today!  Convert enquiries into sales by creating a professional, caring image when your clients dial your number.

If you’d like to know more, feel free to contact us on sales@onholdcomms.co.uk, or by logging on to www.onholdcomms.co.uk where you can listen to some samples of our work.

We’ll speak with you soon!